184 Napier Street, South Melbourne, 3205
Tel: 61-3-9699 8844, Fax: 61-3-9690 5331
It can be difficult for people to work out how Satellite TV technology
works, what is required to receive programmes and where to find real information
on what is available on what
systems and how to understand it. Often the standard "I just have a simple question" enquiry turns
out into protracted detailed questions which keep us from attending to
customer enquiries and important follow ups of orders of existing customers.
People who take up our time end up delaying service to YOU!
So as you can see on our website, for those who need it we can provide advice, discussion, explantaion, consultation
and even training in person or by telephone or email. And we have found this
to be VERY successful! With people finding the information most useful each
time! So don't be afraid to avail your self of this service! We will help
you understand Satellite TV technology!
Only Certified Tech with proper Tertiary Qualifications will talk to you, answer your questions and also explain
what you NEED to know.
Telephone or Email consultation up to 1 hour is a fixed fee $50
including GST and bank charges. Payable by bank deposit or credit card. This is a
Special Rate to encourage more people to use this service for an initial
consultation. Affordable even for private users. If you would
like to avail yourself of this teriffic handy service, please fax the Credit Card Order Form marked "Telephone/Email Consultation" $50.
Regular cost for a "Brief" personal consultation under one hour is normally $35+gst. Or $70+gst over
half hour for up to 1 hour of our Technical Expert's time. And you can pay in person, by bank deposit or add 3% and pay by
Visa, Bankcard or Mastercard or add 5% for Amex credit card. If you really
have just a truly simple question (say 5-10 minutes or so which rarely
happens) we will only charge your credit card for $35+gst plus card fee to
help you out ;-)
So my apology that we can not provide advice for free. But we just spend too much time on it.
So please before you call or email us with questions do fax the signed Credit Card Order Form for
$50 including GST and then phone us on 03-96998844 or email us
email@example.com to get advice of what is available and any
questions you might have etc. We will do our best to help you. And we have
never had anyone who didn't get some useful pointers or information from
their investment. You can also pay by bank deposit $50 including GST to our
bank account. Call or email us for Bank Account details if you want to pay by bank
Normally our labour rates are around $90-120+gst/hour. But to make it
affordable for customers we are keeping the cost for satellite advice down
to make it more affordable.
Keep in mind the cost of advice and consultation and time to answer questions is NOT included in the cost of equipment.
So if we spent all the time requested of us for free it would actually not
be worth selling the equipment at all. Even if enquirers would purchase it
we would lose. Labour cost is the biggest cost killer. The margins do not
cover it. People have forced the prices down too low. So over the years we have found this the fairest way that those who know what
they need simply buy the equipment. Quick buyers overall want us to keep the
cost of equipment down. So this way those who need help can get it if
they want it. Without us having to increase prices of equipment for
everyone. Specially those who know what they want and just want to buy
For those who are nervous whether a consultation is a waste of
money, here are some real life testimonials from some customers who used our phone and
* Thanks for your help and advice. I certainly learned a lot in the one hour. Now I know what I can receive
and what I need to receive it. Very useful and informative session. Just
like you said.
Mark T. (Telephone Consultation)
* That was a really good session. Now I know what the different encryption
systems are all about and what I can and can't receive. No one else could
explain what the Allcam and Humax Receivers was all about. Everyone was
giving me different stories! Now I understand. It all makes sense now.
Desmond (Personal Consultation)
Alternatively please chose from our wide range of quality Satellite TV products.
>> Click Here <<
For the Satellite Products area
- Australia, NZ and Asia Pacific Distributor -
184 Napier Street, 14 Howe Crescent, South Melbourne, 3205 Victoria, AUSTRALIA
Tel: (03) 96998844 Fax: (03) 96905331
>> Email Enquiry
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